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Privacy Policy

Second Bounce Limited (a company registered in England and Wales, Company Number 06512645) ("Second Bounce", "our", "we" or "us") is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it
1.1 When you purchase goods or services, we need to know your name, postal address, e-mail address and any other contact details required to process your order and make delivery to you of the relevant goods. We may also need to know certain billing information from time to time (credit or debit card numbers, expiry date and billing or delivery address).
1.2 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the websites and our services and may provide such aggregate information to trustworthy third parties, including our member companies. These statistics will not include information that can be used to identify any individual.
1.3 From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services that we provide on our websites as well as to improve relations between our member companies and those requiring services that those companies provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our websites and the service we provide.
1.4 We may also wish to provide you with information about special features of our websites or any other service or products we think may be of interest to you. If you would rather not receive this information, you can send a blank e-mail message to privacy(at)secondbounce.com with subject header to read "No special features".
1.5 We will not send your information to any of our member companies or other third parties for any reason other than those stated above.

2. Our use of cookies and other information-gathering technologies
2.1 A cookie is a text-only string of information that a website transfers to your computer's cookie file on the hard drive so that the website can remember who you are. Cookies usually contain the domain name that the cookie comes from, the lifetime of the cookie and a value (a randomly generated unique number). This information cannot be used to personally identify you. Cookies help to arrange the content of our websites to match your preferred interests more quickly.
2.2 Our websites uses two different types of cookie - 'session cookies' which remain on the cookie file until you leave our websites and 'persistent cookies' which remain on the site for much longer but that precise length of time depends on the exact type of cookie.
2.3 The cookies on our websites may collect and store any information that you submit online, including but not limited to your user name, password, e-mail address, survey information, your shopping cart details, the security roles you belong to, the website portal being used and your desktop settings. In addition, there is a security cookie which can be a persistent cookie if you choose for the websites to 'remember' your log in details.
2.4 It is possible to enable and disable cookies. You can modify the settings on your web browser to accept or reject cookies. However, you may not be able to use all the interactive facilities and features on our websites, if your computer is set up to reject cookies.

3. How we protect your information
3.1 The internet is not a secure medium. However we have taken all reasonable and appropriate security steps to protect your privacy. The personal information you provide is stored on password-protected servers with controlled access and where appropriate encrypted, for example in accordance with the SSL (Secure Socket Layer) protocol.
3.2 We also keep your information confidential. The internal procedures of Second Bounce cover the storage, access and disclosure of your information.

4. Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details
If any of the information that you have provided to Second Bounce changes, for example if you change your name, e-mail address, or any other details or if you wish to remove your details from our database, please let us know the relevant details by sending an e-mail to privacy(at)secondbounce.com or by sending a letter to 30 Argyll Avenue, Chester, CH4 8AL, England.

6. Your consent
6.1 By submitting your information you consent to the use of that information as set out in this policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the websites, so that you may be aware of the information we collect and how we use it at all times. You must check the Privacy Policy on the websites regularly. We do not need to give you notice of any change to this Privacy Policy and your continued use of our websites shall be deemed to be your acceptance of any changes that have been made.
6.2 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
6.3 We may be required by law to disclose the information you have provided to us. In such an instance we may disclose information that we have about you without your consent.

7. Not providing the Information we request
Whilst you are under no obligation to provide us with the information that we request when accessing various parts of the websites or purchasing any of our software or services, you will be unable to proceed unless you provide us with the information that we require.

8. How to contact Second Bounce
We welcome your views about our websites and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to info(at)secondbounce.com.